Conditions

Included in the tour price

The cost of hotel accommodation, including the meals listed on the itinerary.

The cost of sightseeing excursions, including entrance fees and all transport for those tours.

Not included in the tour price

Unless something is clearly stated as included, all costs are for the customer's own account. This includes airfares (except those listed on the itinerary) and personal items such as laundry, beverages, cigarettes, travel documents, tips and gratuities.

Accommodation

Where circumstances allow, accommodation is in double rooms with private bathrooms in superior-grade hotels. A limited number of single rooms are available for a supplement.

On safari, accommodation is in luxury tented camps, game lodges or rustic camps with full facilities.

Transport

Air-conditioned sedan cars, air-conditioned 7-seater microbuses, standard, semi-luxury and luxury coaches (22, 35 and 44 seaters) and 4x4 safari vehicles.

Passports, visas, vaccinations and health documents

Providing current and valid passports, visas, vaccinations, inoculations and health documents is the customer's responsibility alone. The company is not liable for any loss arising from a customer not meeting these requirements.

Passengers must make sure they have multiple-entry visas for the Republic of South Africa.

Baggage

The company is not liable for any loss the customer may suffer from the theft, loss or damage of baggage, whether or not this is due to any fault on the part of the company.

Tour prices

Our current rates are valid until the end of November 2027.

All tour prices are quoted in South African rand and are nett. They are based on current transport and hotel rates, which can change. The company therefore reserves the right to increase prices at any time without prior notice.

We will, however, do our best to keep tours at the quoted price and will only increase them if we consider it absolutely necessary.

Reservations and payments

A deposit of 50% is required on confirmation of a reservation.

The balance must reach the company no later than 14 days before the tour departs.

Day tours: payment

To keep your day as relaxed as possible, we kindly ask that day tours are paid for before departure, in the way we arrange with you when your booking is confirmed.

You can pay safely online by card, so there is nothing to worry about on the morning of your tour.

South Africa overland tours

Our South Africa overland packages are currently being prepared. Please send us an enquiry and we will gladly plan and quote a tour for you.

Cancellations

If you cancel more than 35 days before the scheduled departure, your deposit is refunded, less any expenses the company has incurred (for example fax and telephone costs).

If you cancel less than 35 days before the scheduled departure, the company reserves the right to keep the full payment. Each case is treated on its own merits, and the exact cancellation charges are decided at the time of cancellation.

Flight tickets that have already been bought are not refunded, unless the airline allows a refund.

Vehicle transfers and charters that are not cancelled at least 24 hours before departure are charged in full.

Changes to tours

The company may change any route or accommodation if conditions make this necessary, and may offer substitutes of equal value or cancel arrangements. In that case a fair amount is refunded.

The company may also decline to accept any person as a member of a tour, without giving a reason. In that case a fair amount is refunded.

The company may use any person it considers suitable to carry out all or part of any tour at any time.

Liability

The company is not liable for any loss of life, injury, loss, delay, inconvenience or expense of any kind suffered by a customer, or for loss of or damage to a customer's baggage or other property. This applies whether or not the loss arises from the act, default, breach of contract, neglect or error of judgment of the company, its servants or agents.

Where the company's obligations are carried out by its servants or agents, this protection applies to them as well.

The company may cancel any scheduled tour before the departure date. In that case it will refund all amounts the customer has paid. This refund is full and final settlement of any claims the customer may have arising from the cancellation.

POPI Act – Privacy Disclaimer

African Timeout respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. Personal information collected through this website will be used solely for tour enquiries, bookings, reservations, payment processing, and related travel arrangements. Your information will not be used for unsolicited marketing or shared with third parties except where necessary to facilitate your booking or where required by law. We take reasonable measures to safeguard your personal information.

No variations

No change to these conditions has any effect unless it is recorded in writing and signed by a director on behalf of the company.